Tracking order

Thank you for shopping with Silksertive. We are committed to keeping you informed about the status of your order every step of the way. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

Your order tracking process is straightforward:

  1. Order Confirmation: Shortly after placing your order, you will receive an order confirmation email at the email address you provided. This email contains your unique Order Number.
  2. Shipping Confirmation: Once your items (Dresses, Outerwear, Bottoms, or Tops) have been packaged and handed over to our logistics partner, we will send you a shipping confirmation email. This crucial email will contain your tracking number and the carrier's name.
  3. Track Your Package: Use the provided tracking number to monitor your package's real-time location and estimated delivery date.

Please allow 1-2 business days for order processing before the tracking information becomes active. If you have not received your shipping confirmation email within this timeframe, please check your spam or junk folder.

Using a Tracking Website

For the most comprehensive and user-friendly tracking experience, we recommend using a reliable global package tracking platform. These platforms aggregate data from hundreds of carriers worldwide.

We suggest using 17Track. It is a trusted and widely used service that supports most international and local couriers.

How to use 17Track:

  1. Visit the 17Track website.
  2. Enter your tracking number into the main search field.
  3. Click "Track" or press Enter. The site will automatically detect the carrier and display the detailed tracking history, including processing, transit, and delivery updates.

You can also use other reputable services like AfterShip or PackageRadar by following similar steps.

Need Further Assistance?

If you encounter any issues with your tracking number, if the status does not update for an extended period, or if you have any other questions regarding your order, our customer support team is here to help.

Please contact us via email at [email protected]. For efficient service, kindly include your Order Number and Tracking Number in your inquiry.

We appreciate your trust in Silksertive and look forward to delivering your fashion essentials to you.