Shipping policy
Shipping & Delivery
At Silksertive, we are committed to delivering your carefully selected fashion items—from elegant Dresses and stylish Outerwear to versatile Bottoms and chic Tops—safely and efficiently to your doorstep. This policy outlines our standard shipping procedures.
Shipping Method & Areas
We currently offer one reliable shipping option: Standard Shipping. This service is available for all domestic and international orders placed on our website.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a shipment confirmation email with tracking information once your order leaves our warehouse.
Shipping Time & Costs
Delivery times vary depending on your location. Please see the estimated timeframe below:
- Domestic (United States): 5 to 10 business days.
- International: 10 to 20 business days.
Shipping costs are calculated at checkout based on the destination and the total weight of your items. Please note that we do not offer free shipping at this time. Any applicable customs duties or import taxes for international orders are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days after placing your order, please contact us.
Shipping Address
Please ensure your shipping address is complete and accurate at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees will apply.
Delivery Issues
While most deliveries are completed smoothly, occasional delays can happen due to carrier processing or unforeseen circumstances. If your package appears lost or significantly delayed beyond the estimated timeframe, please reach out to our support team for assistance.
Contact Us
For any questions regarding your order's shipment, our shipping policy, or to report a delivery issue, please contact our dedicated support team at [email protected]. We are here to help.