Terms of service
Terms of Use
Welcome to Silksertive. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by the following Terms of Service. These terms govern your use of our online store for purchasing dresses, outerwear, bottoms, tops, and related products. If you do not agree with any part of these terms, you must not use our website.
We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
User Agreement
By placing an order on Silksertive, you confirm that you are at least the age of majority in your state or province of residence. You agree to provide current, complete, and accurate purchase and account information for all transactions. You further agree to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your access to our services.
Limitation of Liability
Silksertive shall not be held liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the service or any content. This includes, but is not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the service.
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
Intellectual Property Protection
All content published and made available on our site, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Silksertive and its content creators and is protected by international copyright and intellectual property laws. The overall look and feel of the Silksertive website is a trademark of Silksertive.
You are granted a limited license only for purposes of viewing the material contained on this website. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.
Refund & Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with an item, you may return it within 30 days of delivery for a full refund to the original payment method, provided the item is unused, in its original packaging, and with all tags attached. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed within a certain amount of days to your original method of payment.
Sale items and gift cards are only eligible for exchange or store credit, subject to specific conditions. For any questions regarding our refund policy, please contact us at [email protected].
Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.