Privacy policy

Introduction

Welcome to Silksertive. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect information when you visit our website silksertive.com and purchase our products, including Dresses, Outerwear, Bottoms, and Tops. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect information to provide and improve our services. The data we collect includes:

• Personal Information: When you make a purchase, we collect your name, billing and shipping address, email address, and payment details. Payment information is processed securely by our third-party payment processors and is not stored on our servers.
• Automatically Collected Data: We automatically receive and record information from your browser, such as your IP address, device type, browser version, pages visited, and browsing patterns through cookies and similar tracking technologies.
• Communication Data: If you contact us via email at [email protected], we collect the content of your message and our correspondence.

How We Use Your Information

Your information is used for the following legitimate business purposes:

• To process and fulfill your orders, including shipping and customer service.
• To communicate with you about your order, provide support, and respond to inquiries.
• To improve our website, product offerings, and customer experience through analytics.
• To send you marketing communications (only if you have explicitly opted-in). You can opt-out at any time.
• To prevent fraud and ensure the security of our website and services.
• To comply with applicable legal obligations.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing, order fulfillment, shipping carriers, and IT services. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Compliance: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

International Data Transfers

Silksertive operates globally. Your personal information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, including the use of standard contractual clauses or other approved mechanisms to safeguard your data.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). Once no longer needed, your data will be securely deleted or anonymized.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

• The right to access, correct, or update your personal information.
• The right to request deletion of your personal data.
• The right to restrict or object to certain processing activities.
• The right to data portability.
• The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy applies only to Silksertive. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Silksertive does not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected], and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: